Exchange & Return Policy

1. Right of Return

Subject to applicable statutory conditions and exceptions, consumers may terminate an eligible online purchase contract within 7 days, including where the product has not been used or benefited from, as provided by applicable Saudi law.

This policy does not limit any additional mandatory consumer right.

2. Return Conditions

Where a return is available, customers should, where reasonably possible, retain:

• The product in a condition appropriate to the reason for return.
• All accessories, cables and included components.
• Original packaging where reasonably possible.
• The invoice or order number.
• The original, unaltered product serial number.

3. Used Products

An optional return may not be available after a product has been used where the statutory right to terminate no longer applies.

This does not limit rights concerning defective, non-conforming or otherwise legally returnable products.

4. Exchanges

An exchange may be requested where available depending on the circumstances, stock availability and applicable consumer rights.

If the replacement product is unavailable, we will contact the customer regarding available alternatives, which may include waiting, selecting another product or receiving a refund where applicable.

5. Defective Products

Where a manufacturing defect is identified, the case will be handled according to the nature of the defect, applicable warranty and consumer rights. Available remedies may include repair, replacement, return or refund as appropriate.

6. Incorrect Product Received

If the product received differs from the product ordered, please contact us with the order number and photographs. Once verified, the case will be corrected without charging the customer costs resulting from our error.

7. Product Damaged on Arrival

If a product or shipment arrives damaged, please contact us promptly and document the condition before disposing of the packaging.

Clear photographs of the outer packaging, product, shipping label and serial number, where available, can help us process the case more efficiently.

8. Statutory Exceptions

Return requests are subject to exceptions provided under the Saudi E-Commerce Law and its Implementing Regulations, including circumstances where termination of the contract is not legally available.

Any exception will be applied only to the extent permitted by applicable law.

9. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return and applicable consumer rights.

Where the return results from our error, a defect or non-conformity, return costs will be handled in accordance with applicable rights. Actual return shipping costs may apply to optional returns where legally permitted.

10. How to Request a Return or Exchange

Photographs or video of the product, packaging or serial number may be requested where reasonably necessary to verify the case.

11. Inspection of Returned Products

Returned products may be inspected upon receipt to verify their condition and the stated reason for return, particularly where a defect, damage or missing accessory is reported.

Inspection does not limit any mandatory consumer right.

12. Refunds

Once an eligible return has been accepted and, where required, received and inspected, the applicable refund will be initiated according to the payment method and procedures of the relevant payment provider or bank.

The time required for the amount to appear in the customer's account may vary according to the payment method, bank or payment provider.

13. Discounts & Coupons

For products purchased using a promotional offer or discount coupon, the refund is calculated based on the amount actually paid for the product, subject to the terms of the promotion and applicable consumer rights.

14. Bundles & Promotional Packages

If a returned product formed part of a bundle or multi-product promotion, applicable discounts or product values may be recalculated where relevant and legally permitted.

15. Ineligible Returns

A return may be declined where the applicable return conditions are not satisfied or the transaction falls within a statutory exception.

This does not remove separate rights relating to defects, warranties or other mandatory consumer protections.

16. General Terms

This policy is governed by the laws and regulations of the Kingdom of Saudi Arabia. Where any provision conflicts with a mandatory consumer right, the applicable statutory right will prevail.